Quality excellence is at the core of PCPPI's operations.
Quality assurance and food safety are at the core of Pepsi-Cola Products
Philippines, Inc.’s (PCPPI) operations. The organization recently reinforced
their commitment to uphold excellence in line with PCPPI and PepsiCo’s
observance of World Quality Month this November.
PCPPI champions quality excellence culture
“Customer satisfaction drives our commitment to excellence at PCPPI. We
encourage employees to perform beyond expectations in line with our vision to
be the country’s leading beverage company,” said PCCPI president and CEO
Frederick D. Ong.
Compliance to stringent safety regulations ensures quality at PCPPI. All
facilities received the Safety Seal Certification from the Department of Labor
and Employment (DOLE), certifying all plants and offices practice public
health standards and occupational safety and health standards set by the
government. PCPPI was also recognized for its compliance and enforcement
efforts of COVID-19 health standards.
Accreditation and Certification
The Food and Drug Administration (FDA) is among the various organizations
conducting regular audits on PCPPI’s facilities. Aside from ensuring
compliance to food safety regulations, the FDA reviews PCPPI’s implementation
of Current Good Manufacturing Practices (cGMPs) and compliance to the
provisions of the facilities’ Licenses to Operate.
Currently, six of PCPPI plants have retained their Food Safety System
Certification (FSSC) V5.1 through a comprehensive audit by reputable testing,
inspection and certification authority SGS in early 2022. PCPPI’s plant in San
Fernando, Pampanga also completed the first McDonald’s Social Welfare
Accountability (SWA) and Supplier Quality Management System Audit (SQMS).
Quality and Food Safety Training
At PCPPI, development programs are in place to support ongoing learning for
employees and business partners. Since 2015, over 1,800 employees and partners
have enrolled in Level 1 Capability Building Program courses to broaden their
understanding about quality assurance and food safety. Courses include Food
Fraud Mitigation, Vulnerability Risk Assessment, and Statistical Process
Control.
PCPPI’s pool of PepsiCo-certified site expert trainers have also conducted
nearly 5,000 training hours. Certified training leaders have also completed
courses focused on improving product quality and productivity.
Fostering Values through Engagement
Among PCPPI’s initiatives to further enhance the company-wide commitment to
excellence are regular communication on policy updates, as well as best
practice sharing across teams. Employees also undergo refresher courses on
managing customer feedback in compliance with national regulations.
The organization’s focus on ensuring product and service quality goes beyond
mere process. PCPPI upholds excellence as one of its core values. “Excellence
is a shared responsibility. By holding ourselves accountable to our standards,
we aim to continuously inspire our employees to remain steadfast in our
commitment to delivering the best value to all our stakeholders,” added Ong.
PCPPI is the exclusive manufacturer of PepsiCo beverages in the country. It
sells well-known brands such as Pepsi-Cola, Mountain Dew, 7-Up, Mirinda, Mug,
Gatorade, Tropicana, Lipton, Milkis, Aquafina, and Premier.
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