Cebu Pacific announced that it will cancel several of its flights to and from Caticlan and Kalibo, in Aklan beginning April 26 until October 27, 2018 subsequent to the closure of Boracay Island for tourist activities. The affected flights are the following:
The Best Island in the World will be temporarily closed to travelers in order to undergo rehabilitation from waste and pollution. Nevertheless, in order to continuously serve local residents and to ensure that there is no disruption in business and trade in Northern Panay Island, Cebu Pacific will continue to operate the following flights for Kalibo and Caticlan from April 26 to October 27, 2018:
All passengers who have been affected by this development are encouraged to avail of any of the following options:
a. Get a full refund
b. Place the full value of the ticket in a travel fund that can be used in the future
c. Rebook the flight but take note that this is subject to seat availability
d. Reroute to any domestic destination but, again, this will be subject to seat availability
Cebu Pacific encourages passengers to manage their rebooking or refunds through the “Manage Booking” section in the Cebu Pacific website, www.cebupacificair.com/
GetGo members who redeemed flights during the period covered by the flight cancellation may take advantage of the following options:
• Rebook up to 30 days from original travel date but this is subject to seat availability
• Reroute to any domestic destination within 30 days from original travel date, again subject to seat availability.
• Credit back points for future use to member’s GetGo account by calling +632 714 3846
Passengers who have booked through travel agents or any other third party are encouraged to provide Cebu Pacific with their own contact details so they are directly advised about any flight changes.
Cebu Pacific is in the process of informing passengers affected by the flight cancellations. If you have any other concerns, you may message the official Cebu Pacific Facebook (https://www.facebook.com/cebupacificair) or Twitter (@CebuPacificAir) accounts.
Guests may also call the Cebu Pacific hotline at +632 702 0888, but due to the heavy volume of calls, the airline encourages customers to use the “Manage Booking” section in the Cebu Pacific website for the fastest way to rebook or refund affected flights.
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